This Privacy Policy explains how Cleaners TW9 collects, uses, stores, and protects personal data relating to customers and prospective customers in the TW9 area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Cleaners TW9 to customers in the TW9 area, whether you contact us online, by post, or in person.
Cleaners TW9 is a local cleaning service provider operating in the TW9 area. We act as the data controller for the personal data we collect and process about you in connection with our services. This Privacy Policy covers all Cleaners TW9 customers and enquirers located in the TW9 area, including people who make enquiries, request quotes, book services, provide feedback, or otherwise interact with us.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include:
Identity and contact details such as name, title, address, service address, and preferred contact details. Booking and service information such as requested services, property type and size, access instructions, preferred dates and times, notes about specific cleaning requirements, frequency of visits, and any before and after job records that relate to you or your property. Communication records such as your enquiries, messages, complaints, feedback, and any other correspondence with us. Billing and payment information such as payment status, amounts paid, invoices, and transaction references. We do not store full card details; these are handled by our payment service providers. Technical and usage data where relevant, such as basic information generated when you interact with our online booking or enquiry forms and preferences you share with us. Employment or contractor data if you apply to work with us, including information provided on your curriculum vitae and references. We aim to avoid collecting special category data such as health information unless it is strictly necessary, for example where you inform us of allergies or mobility needs that affect how we deliver our services. In such cases, we only process that information with your consent or where another lawful basis applies.
We may collect personal data about you in the following ways:
Direct interactions when you contact us to request a quote, make a booking, reschedule an appointment, ask a question, provide feedback, or make a complaint. Service delivery when we attend your property to deliver cleaning services and record information necessary to complete and manage the work. Online interactions when you submit forms through any website or online platform we operate, or when you interact with us through online messaging channels. Third parties where relevant, for example if a letting agent, landlord, or relative books a cleaning service on your behalf and provides us with your details, or where we receive payment information from our payment processors.
Under data protection law, we must have a lawful basis to process your personal data. Cleaners TW9 relies on the following lawful bases:
Performance of a contract where processing is necessary to provide our cleaning services or take steps at your request before entering into a contract, such as giving you a quote or arranging an appointment. Legitimate interests where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. Examples include improving our services, maintaining business records, and protecting our property or staff. Legal obligations where we need to process your data to comply with laws and regulations, for example tax laws and accounting rules. Consent where we rely on your explicit consent, such as for certain types of optional marketing communications or where you provide sensitive information about your health or accessibility needs. You may withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide cleaning services in the TW9 area, including scheduling, planning, and carrying out cleaning visits. To respond to your enquiries, provide quotes, and manage your bookings and accounts. To manage payments, including issuing invoices, processing payments via our payment processors, and handling refunds where applicable. To communicate with you about your appointments, changes to our services, and important updates concerning your bookings or this Privacy Policy. To manage our business operations, including internal administration, reporting, and quality assurance. To handle complaints, resolve disputes, and enforce our contractual terms. To comply with applicable legal and regulatory obligations, including record-keeping and cooperation with competent authorities where required. To improve and develop our services, including monitoring service quality and customer satisfaction.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. In practice this means:
Customer and booking records are generally kept for a period after your last interaction with us, so we can respond to queries, maintain service history, and comply with tax and accounting requirements. Financial and transaction records are kept for the time required by applicable tax and financial regulations. Communication records and complaints are retained for a reasonable period to enable us to respond to issues, defend potential legal claims, and improve our services. Where we rely on your consent, we will keep your data until you withdraw your consent or until it is no longer needed for the relevant purpose. When data is no longer needed, we securely delete or anonymise it.
Cleaners TW9 may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and confidential.
Examples of such processors and recipients may include:
Payment processing providers who handle card and electronic payments securely. Cloud storage and document management providers who host our digital records and communications. IT, booking, and scheduling system providers who support our customer management and appointment systems. Professional advisers such as accountants or legal advisers where necessary for business and compliance purposes. Where required by law or in response to legitimate requests from public authorities, we may also disclose personal data to law enforcement agencies, regulators, or courts. We do not sell your personal data to third parties.
If we use service providers who store or process personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include using countries with adequacy decisions or entering into contracts containing approved standard data protection clauses.
As a data subject, you have several rights in relation to the personal data that we hold about you. These include:
Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how we process it. Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing. Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller. Right to object: You have the right to object to processing based on our legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where the processing is necessary for legal claims. Right to withdraw consent: Where we rely on consent, you can withdraw this at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of your data protection rights, you can contact us using the contact methods you normally use to communicate with Cleaners TW9. To help us respond efficiently, please describe your request clearly and provide enough information to verify your identity and locate your data. We may need to ask for additional information to confirm your identity before fulfilling your request.
We aim to respond to all valid requests within one month. In some cases, particularly where requests are complex or numerous, this period may be extended. If we are unable to comply with your request, we will explain the reasons, subject to any legal or regulatory restrictions.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those employees, contractors, and service providers who need it to perform their duties, using secure storage and transmission methods, and regularly reviewing our security practices. While we work hard to protect your data, no method of transmission or storage is completely secure. You also play a role in keeping your data safe by keeping any account or booking details confidential and notifying us promptly of any suspected misuse.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. Any updated version will apply to all Cleaners TW9 customers in the TW9 area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Call our cleaners TW9 company today and make your home the cleanest in the area again with our help!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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